Music United

Hi, Folks.

Two issues at the moment:

1. Firstly, we've had a small issue with user registrations and the migration from the old site to the new. We have just now had to remove users from the database that registered on the older site after February 15th, 2010. There were some incompatability issues between the old table and the new and for the relatively few users this affects we thought this would be the safest way to deal with the issues.

If this includes you, we ask that you re-register yourself on the Home page of the site by clicking on the "Create an account" link on the Login Form -- bottom of the left-hand column of the page.

2. Secondly, it's been brought to our attention today that there is a sporadic problem with the registration form. We are investigating an issue where this form will clear itself upon clicking "Register" without actually submitting your registration information. This may seem like odd advice, but please fill out the form again, click on "Register", and repeat as necessary until the registration process succeeds. We'll update this thread once we identify and resolve the issue.

Thanks for bearing with us through this migration process. We hope these issues don't scare you off making use of what is your site!



Eric Harding
Webminder

Update re: Issue #2

Upon further investigation, the logins are failing when one tries to register an email address that already exists in the system. Email addresses need to be unique. This mostly seems to be an issue when one has registered on the site in the past, then forgotten that this had already been done, and one is trying to register a second time with the same address.

What is not working at the moment (due to an issue with the current template for the site) is the display of error messages. There should be a message explaining that one has tried to reuse an existing email address and prompting one to try registering again with a new address -- and only then blanking out the form for reuse. We're also missing the message upon successfully registering that welcomes one to the site and explains that one will receive an activation email.

So, if you experience the "blanking registration form" you have three choices:

1. register with a different email address;
2. send an email to me via the Contact Us section of the site referencing the email address you'd like to use and I'll check to see if you already are registered, reset your password, and send you a new one; or,
3. try the "Forgot my password" or "Forgot my username" links on the Login Form.

We're currently working on the missing system messages and will update everyone here when we have further word on that.


Eric
Systems Admin

Issue #2 has been resolved in that system messages are now correctly displaying when they should.

If you would like to reuse an email for registration, please do drop me a line.


Eric
Systems Admin